Terms & Conditions - Open Scheduled Courses

Terms & Conditions, Refunds and Cancellation Policy

All items on this page refer only to Open/Scheduled Courses – Nothing applies to Internal/In-House Course Bookings

Refunds Policy

All refunds are at the sole discretion of our management, however if you make a mistake and process multiple credit card payments, please contact us and we will refund your credit card account in full.

Cancellation and Transfer Policy – Overview

Our standard booking terms allow delegates to cancel an existing booking in order to transfer their entire booking onto a new course date, for the same course, up to six weeks before the date of the original event; subject to a £90 plus VAT administration fee per delegate.

We recommend that all delegates purchase Transfer Period Extension (TPE), at the time of booking, which costs an additional £60 per course day, plus VAT, per delegate. TPE extends the delegate cancellation/transfer period to any time up to the day before the start of the workshop and removes the £90 plus VAT administration fee per delegate day.

This would cover non-attendance for any reason, providing you notify us by 17.00 the day before the event begins and retain a copy of our acknowledgement email.

When there is less than 6 weeks to the event and Transfer Period Extension has not been purchased, cancellation by, or on behalf of, delegates may be charged at the full price and transfer to an alternative event, date or location is not permitted. This applies to all and any reasons. These would include any reasons outside of the delegate’s direct control such as adverse weather, transport strikes, Ofsted inspections, national emergencies and illness.

Alternatively at our discretion, transfer requests made within 6 weeks of (and more than 2 weeks before) the commencement of the course may instead be charged a transfer fee of an additional 50% of the original course booking fee. Should notice not be received 14 days before commencement of the course, the transfer would always be charged at the full course rate.

General Terms and Conditions – Applies to all bookings

Event fees, unless otherwise stated, include lunch, coffees, teas, tuition and delegate packs for personal use
Venue details and joining instructions are normally issued by email on or before the week prior to the event
Payment is required at the earlier of 30 days from the invoice date or the day before the event
Suitable delegate substitutions are accepted prior to the start of the event without any additional charges
Delegate cancellations from a booked course for transfers onto the same course, at a later date within the next 3 months, are accepted up to 6 weeks before the event, subject to availability and the payment of an additional transfer administration fee of £90 + VAT per delegate
Cancellation/Transfer requests must be notified by email
Cancellation/transfer requests received will be confirmed by email
Delegates need to ensure that they receive and retain our emailed authorisation/confirmation notice
Cancellations, transfers and changes are only valid when we have confirmed by email
Where delegates are unable to evidence our emailed authorisation/confirmation notice then the full fee would remain payable
In the event of transfer to a higher priced event, an invoice will be issued to cover the difference from the original amount paid and must be paid within 30 days. The original invoice will still remain payable on the original invoice collection date
Late payments will be subject to a fee of £50 + VAT per month overdue, plus the cost of any collection fees, including legal costs
We reserve the right to amend or cancel events at short notice for reasons beyond our control.

If an event is cancelled by us, then all fees paid will be refunded, including any TPE fees.

Delegate Cancellations and Transfers – less than 6 weeks to the Event

WITHOUT Transfer Period Extension
Should a delegate be unable to attend for any reason then the invoice still remains payable in full and delegates are NOT permitted to transfer to alternative events, dates or locations. This applies to each and every situation and circumstance, this includes issues that may also be outside the control of the delegate(s) due to attend. This could include, for example, but is not limited to:

Adverse Weather
Transport Problems, including strike, dispute and equipment failures
Personal issues, both minor and serious
Business issues, including staff shortage, meetings, audits and inspections

WITH Transfer Period Extension, which costs an additional £60 + VAT, per course day, per delegate
Purchase of the Transfer Period Extension (TPE) option would allow delegates to transfer their booking onto a new course date, for the same course, on another date or at an alternative location, at any time up to the day before the event begins, provided the delegate can evidence receipt of our authorisation/confirmation notice. This is subject to the availability of the selected alternative course date, which must be within three months of the original course date.

TPE Terms

TPE is not transferable between delegates
TPE must be taken out individually for each delegate as required
Transfer Period Extension is only available at the time of booking
TPE is event specific and cannot be transferred between events
TPE can be used only once. If a delegate transfers and wishes TPE to apply to the new event then an additional TPE payment is required if the delegate wishes TPE cover to also apply to the new course date
In the event of a course cancellation/transfer the TPE premium is non-refundable

Cancellations with Multiple Delegate Discounts

Where multiple delegates from the same organisation book on the same event. It is possible that discounts may have been applied to the second and/or subsequent delegate bookings. Where this occurs, cancellation and transfer by one or more delegates for any reason, including the use of TPE, may reduce the discount entitlement that the remaining delegates are entitled to. Any credit note or refund due to the delegate who is transferring, will be adjusted to balance any discounts which would no longer be valid.

For example: on a group booking of 3 delegates where the first delegate is charged £600, the second £500 and the third £400. A valid and accepted cancellation/transfer by the second delegate would result in a refund of £400 less any cancellation/transfer charge. In terms of cost, the third delegate has in effect assumed and been charged the rate of the second delegate. Hence it is effectively the third delegate’s charge that has been cancelled/transferred.